Consumer Service Analyst

Amsterdam – As a Lead Business Analyst, you make an impact every day through our news media, magazines, online services, radio, and TV. Whether you work in front of or behind the scenes, you are a media maker. Do you also want to develop yourself further and strengthen our media productions? Then read on.

What will you be doing?
You play a pivotal role in the design, development, and optimization of our in-house built consumer self-service portal and customer interaction middleware layer. You bridge the gap between business and technology: you analyze organizational needs, identify improvement opportunities, and translate them into concrete solutions that enhance the omnichannel subscription experience. Without you, the functionality of our self-service platform and middleware would not evolve sufficiently, directly impacting customer experience and operational efficiency.
You will:

• Conduct in-depth analyses of business requirements for the self-service portal and middleware business logic.

• Design end-to-end workflows and detailed system documentation, including use cases, process flows, and data models.

• Collaborate with developers and other technical teams to implement functional requirements and conduct testing.

• Monitor key performance metrics, identify optimization opportunities, and drive improvements in the customer interaction layer.

• Act as a subject matter expert, aligning business stakeholders and technical teams.

Who are we?
We are DPG Media, the largest media company in the Netherlands and Belgium. With strong brands such as NU.nl, Qmusic, Tweakers, Libelle, VTM, and more, we reach over 90% of Dutch people and 8 out of 10 Flemish people every month. We offer a professional environment where freedom and innovation are at the core, and where you have all the space you need to grow.

What makes you the ideal candidate?
For this role, we are looking for an experienced business/functional analyst with in-depth knowledge of consumer portals, middleware architectures, and omnichannel systems. You are analytically strong, communicative, and capable of translating complex business requirements into practical solutions. Additionally, you have:

• A bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field (a master’s degree is a plus).

• At least 5 years of experience as a Lead Functional Analyst or Business Analyst in a similar environment.

• Experience in requirements elicitation, analysis, and documentation.

• Experience with Agile methodologies and SDLC processes.

• Excellent communication skills and the ability to collaborate effectively with diverse teams.

• Certifications in Business Analysis (CBAP) or Agile (CSPO) are a plus.

At DPG Media, we welcome all talent in society. Regardless of your background, we invite you to apply for this position. Diversity among colleagues leads to surprising insights and innovative solutions – a perfect fit for our organization. We look forward to discovering who you are and which qualities and experience you will bring to the role.

What do we offer?
We offer an inspiring environment that is constantly evolving. Colleagues who think in possibilities, see the glass as half full, and give you opportunities to grow every day. This includes our DPG Academy, providing you with all the tools to get the best out of yourself and be a true media maker.
💰 A salary that matches your work experience
📝 A 36-hour work week
💰 8% holiday allowance and 4% personal choice budget
💰 Annual profit sharing based on DPG Media’s performance
🎓 Room to develop yourself, both on the job and online via our DPG Academy / DPG Campus
🎉 Ability to align your personal cultural holidays
🏢 A brand-new office in Amsterdam and Antwerp where you will immediately feel at home

More reasons to work at DPG Media
At DPG Media, we work for more than 90 strong news brands, magazines, TV programs, radio stations, and online services such as Qmusic, NU.nl, Tweakers, Libelle, VTM, and more. We reach over 90% of Dutch people and 8 out of 10 Flemish people every month. We offer a professional environment where freedom is highly valued. You can work on your future through workshops and training. Feel free to be an entrepreneur, a learner, a team player – and above all, yourself. Everyone is welcome here.

Applying – what happens next?
Eager to get started? Apply directly! Within 10 working days you will receive a response, letting you know if you have been selected for the first round. If so, we will contact you by phone to schedule an appointment at our office in Amsterdam or Antwerp. Want to know more? Contact Tino Moolenaar at tino.moolenaar@dpgmedia.nl.

We like to do our own recruitment and do not wish to collaborate with agencies to fill this role.