Problem coordinator - Service Improvement

Job description

BE/NL - Are you naturally aiming for continuous improvement and better quality? Do you have excellent problem solving skills and are you solution orientated? At DPG Media you’ll be able to make a difference in a constant changing environment.

You will join a small team of professionals who continuously look for opportunities to improve our services and work with different IT teams in an agile environment from within the User Services Area.

  • Ensure correct follow up and reporting of problem tickets in Jira.
  • Facilitate and support IT teams during problem solving sessions
  • Develop proposals and follow-up implementations for improvement of our operations (processes, tools, etc.)
  • Help manage major incidents and follow-up on them for lessons learned

IT within de DPG Media?
We are a group of more than 400 IT colleagues. Each and every one of us is driven by the passion for our products. We also find teamwork, taking initiative and having an agile mindset to be important and we want to innovate in all areas – yes, literally ALL areas.

We offer

  • An experience-based salary.
  • 36-hour workweek.
  • 12% in flexible benefits (of which 8% is holiday allowance).
  • A percentage of profit shares.
  • Reimbursement of travel expenses.
  • 24 paid holiday days.
  • Development opportunities through education, training and certificates.

Job requirements

About you:

  • Minimum of 3 years of relevant experience in problem management and process improvement
  • Good knowledge of ITIL framework (ITIL Foundation qualification)
  • Knowledge of ITSM tools
  • Excellent communication skills with an Agile mindset
  • Fluent in Dutch, English
  • You get a kick out of solving problems or helping teams and users to solve them
  • Passionate about IT and always focused on quality

    Will you be our new colleague? Then apply now!

    Want to know more first? I would be happy to answer your questions via You can also call or send an app on +316 83 80 00 59.

    We prefer to do our recruitment ourselves and do not need any help with this.